FAQ

Questions and Answers

Are alpacas harmed in the fiber collection process?

No, alpacas must be sheared once a year for their health and comfort. This process is humane, painless, and necessary to prevent overheating.

What makes alpaca fiber different from wool?

Alpaca fiber is softer, warmer, and hypoallergenic because it lacks lanolin, which can cause irritation. It’s also naturally moisture-wicking and odor-resistant.

Are all your products 100% alpaca fiber?

Many of our products are made from 100% alpaca fiber, while others blend alpaca with silk or other natural fibers for added durability and texture. Each product description will specify the materials used.

Is alpaca fiber sustainable?

Yes! Alpacas are environmentally friendly animals that have a low impact on the land. Their fiber is biodegradable, and the shearing process is ethical and sustainable.

Where are your products made?

Our alpaca fiber products are handcrafted by skilled indigenous artisans from all over the world. Our products are created using traditional knitting, felting, and sewing techniques that have been passed down for generations.

How do I care for my alpaca clothing?

We recommend hand-washing your alpaca garments in cold water with a mild detergent and laying them flat to dry. Some items may be dry clean only—please check the care label.

Is alpaca fiber hypoallergenic?

Yes! Alpaca fiber is naturally hypoallergenic because it does not contain lanolin, making it a great choice for those with sensitive skin or wool allergies.

Will alpaca fiber make me too hot?

No, alpaca fiber is temperature-regulating, meaning it keeps you warm in the cold but remains breathable in warmer weather.

Do you offer returns or exchanges?

We want you to love your Amor Mio Alpacas purchase!

We offer full refunds on products returned in their original, unused condition within 30 days of purchase. Items that have been worn, washed, or damaged cannot be returned. To start a return, contact us through our "Contact Us" page, and we’ll guide you through the process. Refunds are issued to the original payment method once we receive the item.

How long does shipping take?

Shipping times vary based on location. Orders with in-stock products typically ship within 2-3 business days, and you’ll receive tracking details once your order is on its way.