Shipping Policy

We strive to process and ship all orders as quickly as possible. Orders with products in-stock typically ship within 2-3 business days, and you will receive a tracking number once your order is on its way.

  • Domestic Shipping: Estimated delivery times vary based on location and shipping method chosen at checkout.
  • International Shipping: We currently do not offer international shipping. 
  • Delays: While we do our best to ensure timely delivery, shipping delays may occur due to carrier issues or high-demand periods.

We offer free shipping on orders over $75, but some restrictions apply:

  • Free shipping is only available for orders within the U.S.
  • If the shipping cost for your order exceeds $50, the free shipping offer does not apply.
  • The free shipping option will be automatically applied at checkout if your order qualifies.

If you have any questions about shipping rates or eligibility, please contact us before placing your order.

Return Policy

We want you to love your Amor Mio Alpacas purchase! If you’re not completely satisfied, we accept returns under the following conditions:

  • Eligibility: Returns are accepted within 30 days of purchase for items that are unworn, unused, and undamaged.
  • Process: To start a return, please contact us through our "Contact Us" page with your order details. Once approved, we’ll provide instructions on how to send the item back.
  • Refunds: Refunds will be issued to the original payment method once the returned item is received and inspected. Please allow 7-10 business days for processing.
  • Exclusions: We cannot accept returns on worn, washed, or damaged items. Shipping costs are non-refundable.

If you have any questions about shipping or returns, feel free to reach out—we’re happy to help! 💛

FAQ

Our Most Common Questions & Answers

Are alpacas harmed in the fiber collection process?

No, alpacas must be shorn once a year for their health and comfort. This process is humane, painless, and necessary to prevent overheating.

What makes alpaca fiber different from wool?

Alpaca fiber is softer, warmer, and hypoallergenic because it lacks lanolin, which can cause irritation. It’s also naturally moisture-wicking and odor-resistant.

Are all your products 100% alpaca fiber?

Many of our products are made from 100% alpaca fiber, while others blend alpaca with silk or other natural fibers for added durability and texture. Each product description will specify the materials used.

Is alpaca fiber sustainable?

Yes! Alpacas are environmentally friendly animals that have a low impact on the land. Their fiber is biodegradable, and the shearing process is ethical and sustainable.

Where are your products made?

Our alpaca fiber products are handcrafted by skilled indigenous artisans from all over the world. They are made using traditional knitting, felting, and sewing techniques passed down for generations.

How do I care for my alpaca clothing?

We recommend hand-washing your alpaca garments in cold water with a mild detergent and laying them flat to dry. Some items may be dry clean only—please check the care label.

Is alpaca fiber hypoallergenic?

Yes! Alpaca fiber is naturally hypoallergenic because it does not contain lanolin, making it a great choice for those with sensitive skin or wool allergies.

Will alpaca fiber make me too hot?

No, alpaca fiber is temperature-regulating, meaning it keeps you warm in the cold but remains breathable in warmer weather.

Do you offer returns or exchanges?

We want you to love your Amor Mio Alpacas purchase! If you're not completely satisfied, we’re happy to accept returns under the following conditions:

We offer full refunds on products returned in their original, unused condition within 30 days of purchase. Items that have been worn, washed, or damaged cannot be returned. To start a return, contact us through our "Contact Us" page, and we’ll guide you through the process. Refunds are issued to the original payment method once we receive the item.

How long does shipping take?

Shipping times vary based on location. Orders with in stock products typically ship within 2-3 business days, and you’ll receive tracking details once your order is on its way.